This Privacy Policy describes how ph arcade handles the personal information you share when you create an account, make transactions, or contact support. Availability of our platform depends on local law and eligible regions — and wherever you access it, your data is handled according to the terms laid out here.
Account data handled transparently
Maya, Coins. ph, PESONet transaction records protected
Your rights clearly stated
Contact path always available
POLICY SCOPE DETAILS
What This Policy Covers at ph arcade
When you register on ph arcade, we collect the information you provide directly — your name, contact details, and the credentials you choose for your account. As you use the platform, we also collect records generated by your activity: session data, device identifiers, and transaction records linked to payment methods you connect, such as Maya, Coins. ph, or PESONet. We use this information to operate your account, process transactions, verify identity where required, and respond to support requests. We do not sell your personal information to third parties. Where we share data — for example, with payment processors handling a Maya or PESONet transfer — it is shared only to complete the service you requested. We retain your records for the period needed to fulfil legal and operational obligations. You can request a summary of what we hold by contacting support through the channel listed at the bottom of this page. The current state of your transaction history is always visible in your account dashboard after login.
Maya
Transaction records from Maya top-ups are stored as part of your account payment history and are accessible only to you and authorised ph arcade processes.
Coins. ph
Cash-in activity via Coins. ph is logged in your wallet ledger. This record is used for account verification and dispute resolution, not for marketing purposes.
PESONet
PESONet settlement records are retained for the period required by applicable obligations. They are visible in your account dashboard and referenced if you raise a payment query.
INSIDE AND OUTSIDE SCOPE
Where This Policy Applies and Where It Does Not
Not every part of your experience on ph arcade falls under the same set of rules. This section makes that boundary clear so you know exactly where this Privacy Policy applies and where separate terms or third-party policies take over.
Account Access
This policy fully covers the data you submit when creating or logging into your ph arcade account — including email, contact details, and the verification steps shown during registration. Your login credentials are never shared outside the platform.
Transactions
Payment activity processed through Maya, Coins. ph, or PESONet is covered by this policy insofar as we store and reference those records. The payment provider's own terms govern how they handle data on their side of the transfer.
Site Content
Browsing behaviour within the ph arcade lobby — which game rooms you open, how long you spend in a session — is collected as usage data under this policy and used to maintain platform performance, not for external profiling.
Third-Party Services
Links or integrations that take you outside ph arcade — including external payment portals or game-studio environments — fall under those parties' own privacy terms. We do not control or assume responsibility for their data practices.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You have practical options when it comes to the personal information ph arcade holds on your account. Reviewing your records is the first step: log in and open the account dashboard, where your profile details, payment history, and session data are accessible directly. If something is incorrect — a name spelling, a contact number, an e-wallet reference — you can edit most fields from the account settings page; fields that cannot be self-edited require a support request. Raising a question about how your data is used is always an option: send the request through the support channel and we will respond with specifics about what we hold and why. If you decide you want your account closed and your data removed, submit that request in writing through the same support path. We will confirm receipt and walk you through the steps shown in our account-closure process.
Review Your Records
Log into ph arcade and open the account dashboard. Your profile, wallet transactions including Maya and PESONet entries, and session history are visible there without needing to contact support.
Correct Account Details
Edit your contact details and linked e-wallet references from account settings. For fields locked to verification, submit a correction request to support with the accurate information and we will update it after confirming your identity.
Ask About Your Data
If you want to know specifically what information we hold and how it is used, send a written query to our support channel. We respond with the account-level specifics, not a generic policy repeat.
Request Account Closure
A closure and data-removal request must be submitted in writing. Contact support using the path below, and we will confirm receipt and outline the steps that follow, including data retention periods required by applicable obligations.
REACH OUR POLICY TEAM
How to Contact ph arcade About This Policy
For any question or request tied to this Privacy Policy — data access, corrections, account closure, or a concern about how your information was handled — reach us through the channels below. State clearly that your message is a privacy or data request and we will route it to the right team.
Email Support
Send your privacy or data request to our support email. Include your registered account name and the specific question or action you need. We respond to written privacy requests as a priority queue.
Live Chat
Open the chat widget on ph arcade and type 'privacy request' to flag it correctly. The support agent will confirm receipt and escalate data-specific questions to the right internal contact.
Account Dashboard
Many requests — like reviewing transaction records from Maya, Coins. ph, or PESONet, or updating contact details — can be handled directly in your account dashboard after login without waiting for a support response.
HOW WE HANDLE DATA
Data Handling, Cookies, and Retention at ph arcade
Here is how we approach the practical side of keeping your information secure and accessible only to the right parties. These are the four areas where our data handling is most visible to you.
Cookies and Session Data
We use cookies to maintain your logged-in session and to remember account preferences across visits. No cookie we set shares your personal details with advertising networks. You can clear or limit cookies through your browser settings, though some account functions depend on session cookies to work correctly.
Account Security
Access to your ph arcade account data requires your credentials. We do not expose your personal information through public-facing pages or share it with studio content providers such as PG Soft, Pragmatic Play, CQ9, or Habanero — those studios supply game content only.
Data Retention
We keep your account and transaction records — including payment rails like PESONet and Maya — for the period required to meet legal and operational obligations. Once those periods expire, data is deleted or anonymised according to our internal schedule.
Policy Updates
When this Privacy Policy changes in a material way, we notify you through the contact detail on your registered account before the change takes effect. The current version is always available at ph arcade/privacy-policy/ and dated at the top of the page.
POLICY FAQ
Common Questions About This Privacy Policy
These are the questions we hear most often about how ph arcade handles personal data, account records, and your choices under this policy.
What personal information does ph arcade collect when I register?
We collect the details you enter during registration — name, email address, contact number, and the credentials you set. As you use the account, we also collect transaction records and session data generated by your activity on the platform.
Are my Maya or Coins. ph payment records stored and who can see them?
Yes. Transactions made through Maya, Coins. ph, or PESONet are logged in your account wallet ledger. Only you and authorised ph arcade processes can access those records. They are used for account verification and support — not shared for marketing.
Can I request a copy of the data ph arcade holds on my account?
Yes. Log into your account dashboard to review the records shown there directly. For a full written summary of what we hold, contact support by email or live chat and state clearly that it is a data-access request. We will respond with account-specific details.
How do I correct incorrect information on my ph arcade account?
Most contact details and e-wallet references can be edited from your account settings page. Fields tied to identity verification require a support request — send the correct information and we will update it after confirming your identity through the steps shown in your account.
Does ph arcade share my data with game studios like PG Soft or Pragmatic Play?
No. Studios such as PG Soft, Pragmatic Play, CQ9, and Habanero supply game content only. Your personal information and payment records are not shared with them. Data is only passed to parties — like payment processors — when it is required to complete a service you requested.
How do I request that my account and personal data be deleted?
Submit a written closure and data-removal request through our support email or live chat. Flag it as a privacy request so it reaches the right team. We will confirm receipt, outline any retention periods required by applicable obligations, and walk you through the remaining steps.
Casino / Live