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These terms set out the rules that apply when you access ph arcade, use your account wallet, or place any transaction through Maya, Coins. ph or PESONet. Access to ph arcade is subject to local law and is available only in eligible regions — check that you meet those conditions before you continue.
By opening an account or completing any transaction on ph arcade, you confirm that you have read and accepted these terms in full. They apply to every session, every wallet movement and every interaction with our platform — whether you access it through a mobile browser or a saved shortcut on your home screen. We may update these terms when operational or legal requirements change. The version shown at this URL is always the current one. Continuing to use your account after a published update means you accept the revised terms. We will not send individual notices for every routine amendment, so checking back here is your responsibility. Payment context matters here. When you fund your account using Maya, Coins. ph or PESONet, the transaction is processed under both our internal wallet rules and the policies of the payment provider you choose. Disputes about a payment rail's own processing fall under that provider's terms, not ours. What lands in your ph arcade wallet — and what leaves it — is governed by what you read on this page and in the account section of your dashboard after login. Availability of any account feature depends on local law and the region from which you access the platform.
Funds processed via Maya enter your account wallet under our wallet rules. Any Maya-side processing query is handled through Maya's own support.
Coins. ph cash-ins credit your ph arcade wallet once the transfer is confirmed on the Coins. ph side. Our records show the credited amount and timestamp.
PESONet settlements follow bank-transfer clearing cycles. The amount shown in your account dashboard reflects what has cleared — not what is pending.
Not everything connected to your experience on ph arcade falls under a single policy. This section draws the boundary clearly so you know which document governs which part of your interaction with us.
These terms govern how your account is created, verified, suspended or closed. Login credentials, wallet balances and session activity all fall inside this scope.
Any movement of funds into or out of your ph arcade wallet — through Maya, Coins. ph, PESONet or any other supported rail — is covered by these terms alongside the payment provider's own rules.
Game titles, promotional copy and any other content displayed on ph arcade are our property. Reproducing or distributing them without permission is outside what these terms permit.
Game studios such as PG Soft, Pragmatic Play, CQ9 and Habanero supply game content under their own licences. Their internal game mechanics and studio rules are outside the direct scope of this policy.
These terms are not only obligations — they also describe what you can do. Your account dashboard after login is the starting point for most of these actions. Transaction records for Maya top-ups, Coins. ph cash-ins and PESONet settlements are all visible there with timestamps. If a record looks wrong, you have the right to raise a correction request with our support team before the record is considered final. You can update your account details — contact information and wallet preferences — directly in the account settings section. Changes that affect verification status may require us to confirm the update before it takes effect. That confirmation step exists to protect your wallet, not to create friction. If you decide to close your account, the process is initiated through support. Outstanding wallet balances are handled according to the withdrawal rules shown in your account at the time of the request. Availability of account closure and fund return is subject to local law in your eligible region.
Access your full transaction history — including Maya, Coins. ph and PESONet entries — in the account dashboard after login. Each entry shows the amount, channel and timestamp.
Update contact information or wallet preferences in account settings. Verification-sensitive changes take effect after confirmation, which the system walks you through step by step.
Any discrepancy between what your dashboard shows and what you expected can be raised through our support channels. Bring your transaction reference number to speed up the review.
Initiate a closure request through support. Remaining wallet funds are handled under the withdrawal rules visible in your account at the time you make the request.
If any part of these terms is unclear, or if you need to raise a dispute about a transaction or account action, reach out through the channels below. Bring your account email and any relevant transaction reference so we can locate your record without delay.
Start a chat session from the support icon inside your account. It connects you to an agent who can pull up your wallet history and policy questions in the same window.
Send a message to our support address found in the Contact section of your account dashboard. Include your transaction reference and the specific term or charge you are querying.
The Help Centre in your account settings covers common policy questions, wallet correction requests and the steps for initiating an account closure under these terms.
We collect account data — including login activity, wallet transactions and device identifiers — to operate the platform and meet the obligations described in these terms. Data is retained for as long as your account remains active and for the period required by applicable rules after it closes. You can request a summary of the data we hold on your account by contacting support.
We use cookies to keep your session active and to remember wallet preferences. You can manage cookie settings through your browser, but disabling session cookies may affect how your account dashboard loads.
Your account is protected by credentials you set. Do not share your login with anyone. If you suspect unauthorised access, contact support immediately and we will flag the account pending your verification.
Transaction records — Maya, Coins. ph and PESONet entries — are retained for the period required by the rules that govern our operation in eligible regions. The retention window is not shortened by account closure.
To correct personal data or query how your information is used, contact us through the support channels in your account. We aim to acknowledge data-related requests and provide a clear next step within a reasonable period.
These are the questions we hear most often about this policy. If something is not covered here, reach out through live chat or email support with your account reference.
Yes. Any transaction processed through your ph arcade wallet — whether funded via Maya, Coins. ph or PESONet — is subject to these terms. The payment provider's own rules also apply to their side of the transfer. Both sets of rules run in parallel, not in conflict.
The updated version replaces the previous one at this URL. Continuing to use your account after a change is published counts as acceptance of the revised terms. We do not send individual notices for every update, so checking this page periodically is your responsibility.
Access depends on local law and is available only in eligible regions. If the platform determines that your region is not eligible, account creation and transaction features will not be available to you. We do not override regional eligibility restrictions.
Start by checking your dashboard — Maya, Coins. ph and PESONet entries each carry a timestamp and channel label. If the record still looks wrong, raise it with support through live chat or email and include your transaction reference. We review the record against our wallet logs.
They supply game content — slots and live dealer tables — under their own studio licences. Their internal game mechanics are outside the direct scope of this policy. What is covered here is your account, your wallet and your interaction with the ph arcade platform itself.
Contact support through live chat or the email address in your account dashboard and request closure. Outstanding wallet funds are handled under the withdrawal rules shown in your account at the time you make the request. Account closure and fund return are subject to local law in your eligible region.